1. Introduction

At Sky Solar Power Pty Ltd T/A Energy Compare (ABN 62 629 325 953), we value your privacy and are committed to safeguarding your personal information. This Privacy & Cookies Policy ("Policy") explains how we collect, use, disclose and protect information you provide through our website energycompare.net.au and the Energy Compare App (together, the "Platform").

This Policy is part of our Terms of Service. By using our Platform, you agree to both this Policy and our Terms of Service.

2. Who We Are

The Platform is operated by:

Sky Solar Power Pty Ltd T/A Energy Compare
ABN: 62 629 325 953
Address: 1/175 Derrimut Drive, Derrimut VIC 3026
Email: info@energycompare.net.au

Throughout this Policy, "Energy Compare", "we", "us", and "our" refer to Sky Solar Power Pty Ltd T/A Energy Compare. "You" or "your" refers to users of our Platform or Services.

3. What This Policy Covers

This Policy applies to all information collected through our Platform and Services, including:

• What personal information we collect;
• How we use and store it;
• When and why we share it;
• How you can access and update your information; and
• How you can manage your privacy preferences.

4. What is Personal Information?

Personal information is information or an opinion about an individual who is identified, or reasonably identifiable. It may include details such as your name, contact details, identification information, and any other data linked to you.

5. Collection of Information

We collect personal information only where it is necessary for our business operations or required by law (e.g., for identity verification under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006)

We may collect information:

• When you create or manage an account;
• When you use our Services (e.g., comparison requests, transactions, payments);
• When you communicate with us via phone, email, or forms;
• Through cookies and similar technologies when browsing our Platform;
• From third parties where you have authorised us (e.g., credit checks, identity verification).

We may also collect non-identifiable data such as browser type, device information, location data, and browsing activity to improve our services.

6. Use of Information

We use personal information to:

We may collect information:

• Provide and personalise our Services;
• Verify your identity and process requests;
• Communicate with you, including sending updates and promotional materials (unless you opt out);
• Analyse and improve our Platform, including advertising and marketing effectiveness;
• Detect and prevent fraud, misuse or unlawful activity;
• Meet our legal and regulatory obligations.

We may also use aggregated and anonymised information for research, analytics, and business reporting. This data cannot be used to personally identify you.

7. Disclosure of Information

We may share personal information with:

• Service providers who help deliver our Services (e.g., payment processors, IT providers);
• Regulators, government bodies, and law enforcement as required by law;
• Third parties where you have given consent;
• Trusted partners for marketing and service improvement (you can opt out of direct marketing at any time).

In some cases, your information may be transferred or stored overseas. We take reasonable steps to ensure that any overseas recipients comply with privacy standards comparable to Australian laws.

8. Cookies & Online Tracking

Our Platform uses cookies and similar technologies to:

• Improve site functionality and user experience;
• Remember your preferences and settings;
• Analyse traffic and performance;
• Deliver relevant advertising.

You can manage or disable cookies through your browser settings, but some parts of our Platform may not work correctly if cookies are disabled.

9. Security

We use safeguards such as encryption, secure servers, access controls, and firewalls to protect your personal information. However, no system is completely secure. If you believe your account has been compromised, contact us immediately at info@energycompare.net.au.

10. Your Rights

You have the right to:

• Access personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Opt out of direct marketing communications;
• Request deletion or de-identification of your information where appropriate.

We will respond to access and correction requests within 30 days and may require proof of identity before acting.

11. Retention of Information

We retain personal information only for as long as necessary for business, compliance, or legal purposes. Where information is no longer needed, we take steps to securely destroy or de-identify it.

12. Complaints

If you have concerns about how your information has been handled, please contact us at:

Privacy Officer

Sky Solar Power Pty Ltd T/A Energy Compare
1/175 Derrimut Drive
Derrimut VIC 3026
Email: info@energycompare.net.au

We will investigate your complaint and respond within 30 days. If you are not satisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Updates to this Policy

We may amend this Policy from time to time. Updates will be published on our website, and changes take effect 30 days after publication. By continuing to use our Services, you agree to the updated Policy.